Get in touch

Contact Urban Root

One human reads every message. Refunds, licence trouble, feedback, partnership ideas - all the same inbox.

urbanroot.contact@gmail.com

If neither button opens anything, copy the address above and paste it into whatever email tool you use. No contact form to chase, no bot to fight.

What we help with

Licence trouble. Key not activating, "already activated on 3 devices", lost receipt - send the order number and we'll sort it.
Refunds. 48-hour window for technical failure or duplicate purchase. See the refund policy for the full detail.
Bug reports. Screenshot + browser + what you clicked is usually enough. We ship fixes quickly.
Crop-data corrections. Spotted a conservative-low yield that's way off for your region? Tell us. We cite extension services and update with evidence.
Feedback + feature requests. The roadmap is shaped by what buyers actually want. Your email counts.

Response time. One business day, usually faster. Urban Root is a small team in South Africa (UTC+2) - weekends are slower.

Before you write

Most questions are already answered on the FAQ at the bottom of the homepage - pricing, how the growing plan works, refund window, device limits. Worth a 30-second scroll if you're in a hurry.

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